I have been working on a users laptop most of the day. One of the problems reported is that their DVD’s don’t play. The business ethics of this aside, I found the problem quite intriguing, after all the DVD player and Media Player should play the DVD after all – shouldn’ it?
The first problem was the removable DVD drive had been slightly dislodged and as such didn’t appear as a valid drive, unspringing it and refitting it cured this problem and the DVD now popped up in Media Player. However, it popped up with the following error:
“Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.”
Clicking on Web Help, advises checking Microsoft Updates for updates but there were none to be had. Knowing that the DVD used to play ok I ruled out any driver updates for now which left me with a codec issue.
Trawling Google I found this post on the Savvy Bytes blog, which recommended the installation of XP codec pack, the link is here. Installing this codec pack cured this problem immediately and earns itself a place in my list of recommended utilities.